Policies

Appointment and Scheduling Policies

Our team at GOMS is committed to providing transparent communication about all aspects of your care, including scheduling, financial arrangements, and treatment protocols. We believe informed patients make the best decisions about their oral health, and these policies reflect our dedication to clarity, professionalism, and patient-centered care throughout your surgical journey.

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Our Practice Policies

We value your time and strive to provide excellent patient care through clear communication and organized scheduling. Understanding our practice policies helps ensure smooth appointments and optimal surgical outcomes for all patients.

Scheduling Your Appointment

New patients should arrive 15 minutes before their scheduled appointment to complete necessary paperwork. We recommend calling ahead to verify insurance information and discuss any specific concerns you may have. Our scheduling coordinators work with you to find appointment times that accommodate your work, school, or family obligations. For complex surgical procedures, we schedule adequate time to ensure unhurried, comprehensive care. Same-day appointments are available for dental emergencies, and we prioritize urgent cases to provide timely relief when you need it most.

Cancellation and Rescheduling

We request at least 48 hours notice for cancellations or rescheduling to allow other patients access to appointment times. Repeated cancellations without adequate notice may result in a fee or require prepayment for future appointments. We understand emergencies occur and will work with you during unexpected circumstances. Please contact our office as soon as possible if you need to reschedule, and we'll find a new appointment time that works for your schedule.

Late Arrival Policy

Patients arriving more than 15 minutes late may need to reschedule to avoid disrupting other scheduled procedures. If you anticipate being late, please call our office immediately so we can determine whether we can still accommodate your appointment without compromising care quality or affecting other patients. We strive to see all patients promptly at their scheduled times and appreciate your help in maintaining our schedule for everyone's benefit.

Appointment Confirmation And Reminders

We send appointment reminders via phone call, text message, or email based on your communication preferences to help you remember scheduled appointments. Please confirm your attendance when you receive reminder notifications. If you need to cancel or reschedule, contact our office as soon as possible so we can offer that time to patients waiting for care. Keeping your contact information current ensures you receive timely reminders and important updates about your upcoming procedures.

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Medical Records and Privacy

We maintain strict confidentiality of your medical records in compliance with HIPAA privacy regulations. Your protected health information is accessible only to authorized personnel directly involved in your care. We require written authorization before releasing records to third parties, except when legally required or necessary for treatment coordination. You have the right to review your records, request corrections, and receive copies upon request. Our electronic health record system uses advanced security measures to protect your personal and medical information.

Payment Options

While we are an out-of-network provider, our experienced staff will help you understand your dental insurance benefits and maximize your coverage. We provide detailed treatment estimates and will submit claims on your behalf. Our team calculates your expected patient portion and provides comprehensive benefit explanations before treatment begins.

Insurance Processing

We verify benefits and submit claims directly to your insurance company. Our team obtains required pre-authorizations before procedures and provides cost estimates based on your plan coverage. We submit claims promptly and follow up on processing. If coverage is denied, we assist with appeals and provide supporting documentation. Our financial coordinators are available to answer insurance questions and resolve billing issues.

Surgical Preparation Guidelines

Proper preparation contributes significantly to surgical success and smooth recovery. Following pre-operative instructions carefully and understanding what to expect helps ensure optimal outcomes. Below are essential guidelines for preparing for your oral surgery procedure.

Before Your Procedure

For procedures involving IV sedation or general anesthesia, avoid eating or drinking anything for at least 8 hours beforehand. Take only medications your surgeon specifically approved. Arrange for a responsible adult to drive you home and stay with you afterward. Wear comfortable, loose-fitting clothing with short sleeves. Remove contact lenses, jewelry, and nail polish. Fill prescribed medications before your appointment so they're ready for post-operative use. Inform our office of any changes to your health status in the days leading up to surgery.

Insurance Processing

Arrive 15 minutes early to complete any remaining paperwork. Bring your insurance card and photo ID. Your driver must remain in our facility during your procedure. Following surgery, you'll spend time in our recovery area under supervision before discharge. You cannot drive or operate machinery for 24 hours after sedation. Plan to rest at home for the remainder of the day and follow all post-operative instructions provided.

Post-Operative Care Policies

We provide detailed written post-operative instructions specific to your procedure before you leave our office. Our team remains available by phone to address concerns during your recovery, and we provide after-hours emergency contact information for urgent issues. Follow-up appointments are scheduled to monitor healing progress and remove sutures when necessary. You must arrange for a responsible adult to drive you home and stay with you following procedures involving sedation. Prescriptions for pain medication and antibiotics are provided as needed, and we recommend filling them before your surgery date. Contact our office immediately if you experience excessive bleeding, severe pain uncontrolled by medication, signs of infection, or any other concerning symptoms during recovery.

Contact Greenwich Oral and Maxillofacial Surgery

We welcome your questions and are here to help you schedule appointments or address concerns about your oral surgery care. Our office staff is available during business hours to assist with scheduling, insurance verification, and general inquiries. For dental emergencies or urgent issues outside regular office hours, please call our main number where you'll receive instructions for reaching our on-call surgeon. You can also reach us through our website contact form for non-urgent questions. We strive to respond to all inquiries promptly and look forward to serving your oral surgery needs. Contact us today to schedule your consultation and experience the difference that board-certified expertise and personalized care make in your surgical outcomes.

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Our Locations

We're proud to serve patients throughout the tri-state area with multiple convenient locations across Connecticut and New York. Our flagship practice in Greenwich, Connecticut features brand-new, state-of-the-art surgical suites. We also maintain offices in Darien and Westport, Connecticut, and Purchase, New York, ensuring accessible, premium oral and maxillofacial surgery services for patients throughout Fairfield and Westchester Counties.

Greenwich Office

4 Dearfield Drive, Suite G1
Greenwich, CT 06831

203-661-5858

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